Policies

Privacy Policy

At Rose n Petals, we respect your privacy. This policy explains what information we collect and how we use it.

Information We Collect

When you place an order with us via WhatsApp or our website, we may collect your name, phone number, delivery address, and any message or instructions you provide. We do not collect payment details — all payments are made directly via UPI or Bank Transfer.

How We Use Your Information

We use your information only to:

• Process and deliver your order
• Contact you regarding your order status
• Respond to your queries

We do not sell, share, or rent your personal information to any third party for marketing purposes.

Third-Party Delivery

We use third-party delivery partners to deliver your order. Your delivery address and contact number will be shared with the delivery partner solely for the purpose of completing your delivery.

Data Retention

We retain order information only as long as necessary for completing your order and for basic record-keeping. We do not store payment information.

Contact

If you have any questions about this policy, WhatsApp us at +91 7289996804 or call +91 9810244455.

Terms & Conditions

By placing an order with Rose n Petals — whether through our website or via WhatsApp — you agree to the following terms.

About Us

Rose n Petals is a local flower shop based at Shop No. 14, KD Market, Block D, Sector 18, Kavi Nagar, Ghaziabad, Uttar Pradesh – 201002.

Orders

All orders are subject to availability and confirmation. An order is confirmed only after we send you a confirmation message on WhatsApp.

Pricing

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes. Prices are subject to change without notice, but the price at the time of your order confirmation will be honoured.

Payment

We accept UPI and Bank Transfer only. No Cash on Delivery is available under any circumstances. Payment must be completed before your order is dispatched.

Delivery

Delivery is handled by third-party delivery partners. While we make every effort to ensure timely delivery, Rose n Petals is not responsible for delays caused by circumstances beyond our control, including traffic, weather, or third-party delivery partner issues.

Product Appearance

All bouquets are handmade and may vary slightly from the images shown on our website. Minor differences in flower arrangement, wrapping colour, or stem placement are normal and do not constitute a defect.

Limitation of Liability

Rose n Petals liability is limited to the value of the order placed. We are not liable for indirect or consequential losses.

Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Ghaziabad, Uttar Pradesh.

Contact

WhatsApp: +91 7289996804
Phone: +91 9810244455

Refund Policy

We want every customer to be happy with their order. However, because our products are fresh, perishable flowers, our refund policy is limited.

When a Refund is Applicable

A refund will be considered only if:

• You received a completely wrong bouquet (different product entirely from what you ordered)

When a Refund is NOT Applicable

We do not offer refunds for:

• Minor visual differences between the website photo and the delivered bouquet. All bouquets are handmade and may vary slightly.
• Damage caused during delivery by our third-party delivery partner. Damage in transit is not the responsibility of Rose n Petals.
• Change of mind after order confirmation.
• Delays caused by incorrect address or contact information provided by the customer.
• Bouquets that have been accepted at delivery.

How to Request a Refund

WhatsApp us at +91 7289996804 within 2 hours of delivery with a clear photo of what you received. We will review and respond within 24 hours.

Refund Processing

Approved refunds will be processed to your original payment method within 5-7 business days.

Return & Replacement Policy

Due to the perishable nature of fresh flowers, we do not accept returns.

Replacement

A replacement may be offered at our discretion if:

• You received a completely wrong item

We do not offer replacements for:

• Minor visual differences from website photos
• Damage caused by the third-party delivery partner during transit
• Bouquets already accepted at delivery
• Orders where incorrect address was provided

To request a replacement, WhatsApp us at +91 7289996804 within 2 hours of delivery with a photo of the item received.

Cancellation Policy

Before Order Confirmation

You may cancel at any time before we send you an order confirmation on WhatsApp. No charge will apply.

After Order Confirmation

Once your order is confirmed, we begin preparing your bouquet immediately. Cancellations after confirmation are generally not possible.

If you need to cancel after confirmation, WhatsApp us immediately at +91 7289996804. If your bouquet has not yet been prepared or dispatched, we may cancel at our discretion. If the bouquet has already been prepared or is in transit, cancellation will not be possible and no refund will be issued.

Payment on Cancellation

If a cancellation is approved before preparation begins, any payment made will be refunded within 5-7 business days.

Delivery Policy

Delivery Areas

Rose n Petals delivers across all of Ghaziabad and surrounding areas including Kavi Nagar, Raj Nagar, Indirapuram, Vaishali, Vasundhara, Mohan Nagar, Vijay Nagar, Crossing Republik, and nearby localities.

Delivery Time

We aim to deliver in under 1 hour of order confirmation. Same-day delivery is available for orders placed before 9 PM. Delivery times are estimates and may vary depending on distance, traffic, and third-party delivery partner availability.

Third-Party Delivery

All deliveries are handled by independent third-party delivery partners. Rose n Petals arranges the delivery on your behalf but is not responsible for delays, damages, or losses caused by the delivery partner once the bouquet has been handed over.

Delivery Charges

Any applicable delivery charges will be communicated to you at the time of order confirmation on WhatsApp before payment is requested.

Recipient Availability

Please ensure someone is available to receive the delivery. If the recipient is unavailable, the delivery partner may attempt to leave the item with a neighbour or contact you. Rose n Petals is not responsible for bouquets left unattended.

Incorrect Address

If a delivery fails due to an incorrect address provided by the customer, a re-delivery charge may apply. No refund will be issued for failed deliveries caused by incorrect address information.

Delivery Hours

Deliveries are made between 8 AM and 10 PM daily.

Payment Policy

Accepted Payment Methods

Rose n Petals accepts:

• UPI (Google Pay, PhonePe, Paytm, or any UPI app)
• Direct Bank Transfer (NEFT/IMPS)

Cash on Delivery is not available under any circumstances. We do not accept credit cards, debit cards, or any other payment method.

Payment Timing

Payment must be completed after order confirmation and before your bouquet is dispatched. Our team will share payment details with you on WhatsApp after confirming your order.

Payment Confirmation

Once payment is received, we will send you a confirmation message on WhatsApp and proceed with preparing and dispatching your order.

Failed Payments

If payment is not received within a reasonable time after order confirmation, we reserve the right to cancel your order.

Pricing

All prices are in Indian Rupees (INR) inclusive of applicable taxes. The final price including any delivery charges will be communicated before payment.

Contact & Support Policy

How to Contact Us

WhatsApp: +91 7289996804
Phone: +91 9810244455
Hours: Every day, 8 AM to 10 PM

Response Times

WhatsApp messages: within 15-30 minutes during shop hours. For urgent orders write URGENT at the start of your message. Messages received after 10 PM will be responded to the following morning.

Order Issues

If you have any issue with your order, WhatsApp us within 2 hours of delivery with a description and photo of the issue.

Complaint Resolution

We aim to resolve all complaints within 24 hours.

Shop Address

Shop No. 14, KD Market, Block D, Sector 18, Kavi Nagar, Ghaziabad, Uttar Pradesh – 201002

Order Confirmation & Acceptance Policy

Order Placement

Orders can be placed via our website or directly on WhatsApp at +91 7289996804.

Order Confirmation

An order is confirmed only when we send you an explicit confirmation message on WhatsApp. Submitting an order form on our website alone does not constitute a confirmed order.

Right to Refuse

Rose n Petals reserves the right to refuse or cancel any order at our discretion, including where:

• The requested bouquet is not available
• Delivery to the requested address is not possible
• Incomplete or incorrect order details are provided
• Payment is not received within a reasonable time

In such cases, any payment already made will be fully refunded.

Order Modifications

If you need to modify your order, WhatsApp us immediately. Modifications can only be accommodated before bouquet preparation has begun.

Order Accuracy

Please double-check your delivery address, recipient name, and contact number before confirming your order. Rose n Petals is not responsible for failed deliveries resulting from incorrect information provided by the customer.

Damaged Product Policy

Our Responsibility

Rose n Petals takes great care in preparing every bouquet before handing it to our delivery partner.

Third-Party Delivery Disclaimer

All deliveries are handled by independent third-party delivery partners. Once a bouquet has been handed over to the delivery partner in good condition, Rose n Petals is not responsible for any damage that occurs during transit.

Damage during delivery — including crushed flowers, broken stems, spilled water, or damaged packaging — is the responsibility of the third-party delivery partner and is outside our control.

What to Do if Your Bouquet Arrives Damaged

• Photograph the damage immediately upon receipt
• WhatsApp the photos to +91 7289996804 within 2 hours of delivery
• Describe what happened

While damage in transit is not our responsibility, we will review each case individually and may, at our sole discretion, offer a partial replacement or goodwill gesture depending on the circumstances.

We strongly recommend being present at the time of delivery to inspect the bouquet before the delivery partner leaves.

Out-of-Stock & Substitution Policy

Availability

All bouquets displayed on our website are subject to availability. Flower availability depends on market supply and seasonal factors which can change daily.

Out-of-Stock Items

If a specific bouquet or flower type you have ordered is unavailable at the time of your order, we will inform you immediately on WhatsApp before proceeding.

Substitutions

In some cases, specific flowers used in a bouquet may not be available on the day of your order. If this happens, we will:

1. Inform you on WhatsApp before making any changes
2. Suggest an alternative of equal or higher value
3. Proceed only with your explicit approval

We will never substitute flowers without informing you first.

If No Suitable Substitution is Available

If we are unable to fulfil your order due to stock unavailability and no acceptable substitution exists, we will cancel your order and issue a full refund within 5-7 business days.